Category: Best Of TSF (

Collected posts and insight from users’ problems at

April 9, 2008

“New Folder” vanishes on Windows 98/ME

Bling writes that for some reason, he can no longer create new folders on his Windows 98 installation. The shortcut simply isn’t there anymore. I don’t know what would cause such a thing, but I do know how to fix it.

This time instead of going step-by-step, we’ll use a software-based solution. I found this program over at years ago, and it does nothing more or less than create new folders. It is accessible here. You should have a New Folder button on the Large View of Explorer, and the F12 key is now also bound to the New Folder command.… (More) ““New Folder” vanishes on Windows 98/ME”

April 7, 2008

Thumbnails Kill Explorer.exe Dead

Summary: Explorer crashes can be caused by malformed thumbnails, and prevented by disabling Data Execution Prevention for Explorer.exe.

WTL writes that quite frequently, while browsing files on his computer in Explorer, an error message pops up reading “Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.” Having encountered a similar problem myself years ago, I suggested he turn off DEP, or Data Execution Prevention, for Windows Explorer. He has since written back that the instructions I gave him worked to perfection and he has had no more issues with crashing. To work, then.

1. Click Start -Control Panel
2. Click “Classic View” if applicable, and then double click “System”
3. Under System Properties, Click “Advanced”
4. Click “Performance Options”, then click “Data Execution Prevention”
5. You should see two radio buttons, click the one labeled “Turn on DEP for all programs and services except those I select:” and then click Add below it.
6. In the dialog box that opened up, type “C:\Windows\explorer.exe” in the location field and hit Enter.
7. You should now have one item in the list of DEP exceptions, named Windows Explorer.
8. You’re done!

To the best of my knowledge, the crashes are caused by certain thumbnails either being corrupted, or they make use of certain codecs that Windows does not allow the automated access of. Thus, when Windows sees unauthorized access of a program, it assumes the worst and intervenes, closing Explorer to prevent a virus from wreaking havoc. A good idea in theory, but also leads to some false positives like this.… (More) “Thumbnails Kill Explorer.exe Dead”

April 6, 2008

Filter Keys

Alice writes that on Windows Vista, she was typing a message in Windows Mail and inadvertently turned on…something. She writes that “Since I did this, when I type a word I have a click sound when typing each letter. If I make a mistake and backspace it won’t backspace. I have to hit the backspace several times or delete and then the backspace.”

What Alice has turned on is a little known feature called Filter Keys, which can make an audible click each time a key is pressed and accepted. It can also choose not to accept very brief keystrokes as well as repeated ones. The theory behind this is that it prevents people that bounce their fingers on the keys from accidental input. Luckily the fix is straightforward.

1. Click Start and then Control Panel.
2. Click Ease of Access (Ease of Access center in Classic View)
3. Click “Change how your keyboard works” (“Make your keyboard easier to use” in Classic View)
4. Uncheck the box labeled “Turn on Filter Keys”, click Apply, click Save.
5. You’re done!… (More) “Filter Keys”

April 5, 2008

Crysis on a new Vista install.

joeitalo writes that after reinstalling Windows Vista, the system’s performance of the video game Crysis became significantly worse. After checking that it wasn’t a DirectX issue (always checkable by hitting Win+R and typing in “dxdiag”) he realized that he was running an antivirus, and temporarily turning it off restored the performance of the machine.

That’s essential in resource-intensive games like Crysis, you want the system to be doing as little else as possible. Check your system tray, close everything that isn’t absolutely essential. Hit Ctrl+Alt+Delete and start the Task Manager, and terminate any non-essential processes. After doing this your CPU Usage should be sitting at 0%. It can always be a graphics problem as well; Crysis makes most gaming rigs cry. Try stepping down the resolution, then stepping down Anti-Aliasing, then stepping down detail settings until you find something usable.… (More) “Crysis on a new Vista install.”